TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as a FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 10 Frasers Property Singapore developments:
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Concierge at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, date of birth, local address, a verified Singapore mobile number, email address and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their local mobile number in order to access the programme on the FRx app or through Concierge at any Frasers Property Singapore developments.
4. To apply, download the FRx app, available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at www.FrasersExperience.com.
5. For instant rewards, please see “C. Redemption”.
C. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards:
A Hat Full of Treats. Redeem an exclusive The Cat In The Hat sticker sheet with $30 spent in a single, same-day in-mall transaction.
20 Oct to 15 Nov 2026
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $30 in a single same-day transaction at FRx participating stores.
- All payments must be made in-store.
- Non-stackable with other campaigns.
- The prize must be accepted as awarded and is not transferable, exchangeable for cash or in kind.
- Present your receipt and FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at the Concierge, Level 2 (West Wing) to redeem.
- Qualifying spend must be scanned to the same FRx account. Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Limited to one redemption per FRx member per day regardless of total amount spent.
A Whimsical Ride. Redeem a ticket for a free Choo Choo Train ride with $50 spent in a single, same-day in-mall transaction.
20 Oct to 15 Nov 2026
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $50 in a single same-day transaction at FRx participating stores.
- All payments must be made in-store.
- Non-stackable with other campaigns.
- The prize must be accepted as awarded and is not transferable, exchangeable for cash or in kind.
- Present your receipt and FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at the Concierge, Level 2 (West Wing) to redeem.
- Qualifying spend must be scanned to the same FRx account. Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Limited to one redemption per FRx member per day regardless of total amount spent.
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. All payments must be made in-store.
5. For supermarket spending from FairPrice Finest, FRx member must present same-day, same-mall receipts along with their FRx QR Code at FairPrice Finest Customer Service to earn FRx Points.
6. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
7. All instant reward benefits may vary across all malls. Please check details at Concierge, Level 2 (West Wing).
8. The Management of Waterway Point reserves the right to sight all purchases before granting redemption.
D. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit www.FrasersExperience.com.
2. In the event of any dispute, decisions made by the Management of Waterway Point will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Waterway Point reserves the right to change the Terms and Conditions as it deems fit without prior notice.