TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this event.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 11 Frasers Property Singapore developments:
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Customer Service at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, a verified mobile number, email address and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their local mobile number in order to access the programme on the FRx app or through Customer Service at any Frasers Property Singapore developments.
4. To apply, download the FRx app, which is available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at www.FrasersExperience.com.
5. For rewards, please see “C. Redemption”.
C. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards:
Unwrap More Rewards
8 Nov - 31 Dec 2025
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
Participating malls are Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point, and White Sands.
Spend $150 at participating FRx stores with Citi Mastercard to receive $15 FRx Gift Card + 150 bonus FRx points.
- Minimum spend of $150 in a maximum of 3 same-day, same-mall transactions.
- Minimum spend of $20 in a single transaction at any participating FRx store.
- Full payment must be made via Citi Mastercard. Present up to 3 Citi Mastercard charge slip(s) and your FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service/Concierge to redeem. Charge slips must be from the same Citi Mastercard.
- Qualifying spend must be scanned to the same FRx account. Limited to 1 redemption per FRx member per day, in person, on a first-come, first-served basis, while stocks last.
- Rewards will be credited to member’s FRx e-wallet at Customer Service/Concierge when the qualifying spend is met.
- The stored value in each FRx Gift Card expires 1 year from the date of issue.
- Citi Mastercard reward is not eligible for Purchasing Card/ Citi Travel Lodge Card/Citi Travel Account. • Other terms and conditions apply.
Spend $150 at participating FRx stores with other payment methods to receive 150 bonus FRx points.
- Minimum spend of $150 in a maximum of 3 same-day, same-mall transactions.
- Minimum spend of $20 in a single transaction at any participating FRx store.
- Present your FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service/Concierge to redeem.
- This reward cannot be combined with the $150 Citi Mastercard reward tier within the same receipt. To qualify for this reward, a separate $150 transaction made using a non-Citi payment method is required.
- Qualifying spend must be scanned to the same FRx account. Limited to 1 redemption per FRx member per day, in person, on a first-come, first-served basis, while stocks last.
- Rewards will be credited to member’s FRx e-wallet at Customer Service/Concierge when the qualifying spend is met.
- The stored value in each FRx Gift Card expires 1 year from the date of issue.
- Other terms and conditions apply.
Rain Drops, Colour Pops
8 Nov - 31 Dec 2025
Spend $50 to purchase a LINE FRIENDS Colour-Changing Umbrella at $9.90 via FRx app.
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
Participating malls are Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point, and White Sands.
- Minimum spend of $50 in a single transaction, at the mall selected for collection, at any participating FRx store.
- Qualifying spend can be made from 8 Nov onwards for purchase of the Colour-Changing Umbrellas during their respective redemption periods and for collection at the selected mall by 31 Dec.
- Qualifying spend must be scanned to the same FRx account.
- Launch the FRx Rewards Catalogue via the FRx app to purchase and make payment for the Colour-Changing Umbrella. Upon successful payment, the Colour-Changing Umbrella FRx eDeal will be available in ‘My Wallet’ in the FRx app.
- Accepted payment modes are Credit/Debit Cards and PayNow. Prices stated are inclusive of GST.
- At the point of collection, present your FRx QR code and Rewards QR code in ‘My Wallet’ in person to verify transaction details scanned to the same account at Customer Service/Concierge.
- All confirmed purchases are strictly non-refundable and non-exchangeable for any form of cash or credit.
- Frasers Property Singapore (FPS) assumes no responsibility and is not liable for any costs, changes, or expenses which you may be required to pay at any time in connection with the usage of the Reward.
- If Rewards eVoucher is not utilised within the stipulated period, it will be deemed as unused and will be forfeited.
- Frasers Property Singapore (FPS) will not be responsible should any user fail to use the eVoucher within the stipulated dates.
- FPS assumes no responsibility and is not liable for any costs, changes, or expenses which you may be required to pay at any time in connection with the usage of the eVoucher.
- Other terms and conditions apply.
Win Your Dream Stay
8 Nov - 31 Dec 2025
Every $50 spend earns a lucky draw chance to be one of 10 winners to win 60,000 Fraser World points each, redeemable for a dream stay at participating Frasers World properties.
Participating malls are Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point, and White Sands.
- Minimum spend of $50 in a single in-mall transaction to earn one lucky draw chance.
- Lucky draw chances are tabulated on a transaction basis. For example, if you spend $70 at a store, you receive one lucky draw chance. If you spend $80 at another store, you receive another one lucky draw chance. If you spend $150 in two transactions, you will only receive two lucky draw chances.
- Ten winners will be drawn across 11 malls on 5 Jan 2026.
- The winner will be notified by phone or email within 7 days after the determination of the results. The winners will also be announced via website [https://www.frasersexperience.com/].
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from FairPrice / FairPrice Finest, FRx member must present same-day same-mall receipts along with their QR code at FairPrice / FairPrice Finest Customer Service to earn FRx Points.
5. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at respective Customer Service Counters.
7. The Management of Frasers Property Singapore reserves the right to sight all purchases before granting redemption.
8. The decision of Citibank and the Management of Frasers Property Singapore on all matters relating to the Promotion will be determined at their reasonable discretion and is final and binding for all participants.
9. Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about quality or performance of the products and/or services shall be resolved directly with the third party.
10. The Management of Frasers Property Singapore shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services purchased by the Citi Cardmember from third parties with the vouchers (“Redeemed Products”) and the Management of Frasers Property Singapore shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the Redeemed Products. All disputes about quality or performance of the Redeemed Products shall be resolved directly with the third party.
11. Citibank and the Management of Frasers Property Singapore reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion at any time.
12. "Citibank" refers to Citibank Singapore Limited.