CESSATION OF NRIC USAGE FOR FRASERS EXPERIENCE MEMBERS
 

From 22 July 2019, Frasers Property Singapore will cease to collect or use NRIC numbers from Frasers Experience (FRx) members. This is to comply with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers.

HOW WILL THIS AFFECT ME?

From 22 July 2019

FRx members will be required to perform a one-time verification of their mobile number to set it as their member ID. Frasers Points earning and Frasers Digital Gift Card usage remains unchanged. Simply scan your FRx member QR code in-store.

From 29 July 2019

The scanning of NRICs in-store will be discontinued. You are encouraged to download the FRx app to access your FRx member QR code, which will replace the NRIC. Scan your member QR code in-store to use Frasers Digital Gift Cards or earn Frasers Points.

For mobile number verification after 1 September 2019, members will need to approach the Customer Service Counter at any participating malls of Frasers Property for assistance.

FREQUENTLY ASKED QUESTIONS


Q1: What is the purpose of verifying my mobile number?

From 22 July 2019, Frasers Property Singapore will cease to collect or use NRIC numbers from Frasers Experience (FRx) members. FRx members will be required to perform a one-time verification of their mobile number to set it as their member ID in lieu of their NRIC number. This is to comply with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on use of NRIC numbers.

Q2: Can I still scan my NRIC in store to redeem Frasers Points and use my Frasers Property Digital Gift Card after 29 July 2019?

No, the scanning of NRIC’s in-store will be discontinued from 29 July 2019 onwards.  You are strongly encouraged to download the FRx app to access your FRx member QR code, which will replace the NRIC. You may then scan your member QR code in-store to use Frasers Digital Gift Cards or earn Frasers Points. Click here to download your FRx app.

If you no longer have a valid mobile number and wish to withdraw your balance monies from your e-wallet, please approach customer service for assistance.

Q3: My mobile number is up-to-date. Would I still need to verify my mobile number from 22 July 2019?

Yes. All members are still required to perform a one-time verification of their mobile number to set it as their member ID in lieu of their NRIC number.

Q4: Will I still be able to enjoy my Frasers Experience (FRx) benefits if I DO NOT verify my mobile number?

No, the one-time verification of your mobile number will be required should you wish to retain access to your FRx loyalty account. By verifying your mobile number over the Customer Service Counter or through the FRx app, you will continue to enjoy earning Frasers Points and the use of Frasers Digital Gift Cards at all participating merchants.

If you no longer have a valid Singapore mobile number, please email FRhelp@frasersproperty.com for further assistance or visit Customer Service at any mall of Frasers Property.

Q5: How do I login to my Frasers Experience (FRx) App after 22 July 2019?

From 22 July to 31 August 2019, you will still be able to login with your registered NRIC or email address. Once logged in, you will be guided through a one-time mobile number verification process. You will also be encouraged to verify your email address as a secondary membership identifier.

Once verification is completed, you may login to the FRx app using your verified mobile number or email address followed by your password. NRICs will no longer be accepted as a Username in the FRx app from 1 September 2019.

Q6: How do I verify my mobile number via the FRx App?

Enter a valid mobile number via the FRx App and select “verify”. A 6-digit One-Time-Password (OTP) will be sent to you via SMS. Within the next 5 minutes, enter the OTP and tap “submit”. You will receive a confirmation within the FRx app, informing you that your verification has been successful.

If you do not have a valid mobile number or are unable to download the FRx App, you may approach Customer Service at any mall of Frasers Property for assistance.

Q7: What happens if I do not receive my One-Time Password (OTP) or verification email?

For mobile - do check if you have entered the correct mobile number or tap the “resend” button to request for another OTP.

For email - do check your Inbox’s Junk folder for any missing verification emails.

Alternatively, contact FRHelp@frasersproperty.com for assistance or visit Customer Service at any mall of Frasers Property.

Q8: I received an unauthorised One-Time Password (OTP) via SMS. What should I do?

Please report this by dropping us an email at FRHelp@frasersproperty.com.

Q9: I am unable to login to Frasers Experience (FRx) App using my mobile number/email address, what should I do?

Select “Need help” at the Sign In page for the FRx app and follow the instructions to reset your password. If you have yet to verify your mobile number, proceed with the verification process immediately. If you are still facing difficulties drop us an email at FRHelp@frasersproperty.com.

Q10: I have signed up as a Frasers Experience (FRx) member through Customer Service but have not logged in to my Frasers Experience (FRx) App. I may have forgotten my password. What should I do?

If you previously signed up with an email address through Customer Service, reset your password with the email address that was previously registered.

For further assistance with resetting your FRx App account password or any login enquiries, please approach Customer Service at any mall of Frasers Property or email FRhelp@frasersproperty.com.

Q11: Am I allowed to register or remain as a Frasers Experience (FRx) member, while using the same mobile number or email address as my family members/friends?

No, members will be required to use a unique mobile number and email address to activate their own FRx membership accounts. If you mobile number or email address has been registered by another user, please contact FRhelp@frasersproperty.com.

Q12: I wish to continue using my Frasers Experience (FRx) app without verifying my mobile number, can this be done?

Mobile number verification is compulsory from 22 July 2019. Members must proceed with the mobile verification process in order to access the FRx app and its features.

Q13: Would I still be required to supply my NRIC details to apply for a Frasers Experience (FRx) account from 22 July 2019?

From 22 July 2019, Frasers Property will cease collecting NRIC numbers from new members in compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers. New members may register with a verified mobile number and email address instead.

Q14: I tried to sign up as a Frasers Experience (FRx) member but was informed that my mobile number/email address had already been registered by another user, what should I do?

Drop us an email at FRHelp@frasersproperty.com or approach the Customer Service at any mall of Frasers Property for assistance.

Q15: What happens if I change my mobile number in future?

You will be required to update your FRx account with your new mobile number by editing your “Profile” within the FRx App. Once your new mobile number is successfully verified, your new mobile number will be assigned as your Username.  

Q16: Who can I contact if I have further queries?

Drop us an email at FRHelp@frasersproperty.com or approach the Customer Service at any mall of Frasers Property for assistance.

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