Deck the Malls
Promotions
Celebrate Christmas and revel in excitement with over $200,000 worth in prizes
Please update your Frasers Experience (FRx) App to the latest version to enjoy this feature.

Fa la la your way to a very merry Christmas when you play Deck the Malls! This festive season, celebrate with the Malls of Frasers Property and be gifted with over $200,000 worth of rewards, available only in the Frasers Experience (FRx) App.
 
 
Sleigh it, to win it! Shop at our malls, solve puzzles, and search for clues to win your share of prizes! You can play three times each day in three different ways. 
 
Winning is as simple as One, Two, Tree!
 
Spend & Play
Treat your-elf or loved ones to something special. Spend a minimum of $50 in a single transaction and scan your FRx member QR code at any participating store upon payment for a chance to win! Click here to view the full list of FRx stores.

Play on Social
Like and follow the Malls of Frasers Property’s Facebook or Instagram pages and keep your eyes peeled for the daily question. Answer correctly and you might just win! Pine-ing for success? Visit everyday for a new question.
 
Participating Malls Social Pages
Anchorpoint Facebook/Instagram
Bedok Point Facebook/Instagram
Causeway Point Facebook/Instagram
Century Square Facebook/Instagram
Changi City Point Facebook/Instagram
Eastpoint Mall Facebook/Instagram
Hougang Mall Facebook/Instagram
Northpoint City Facebook/Instagram
Robertson Walk Facebook/Instagram
Tampines 1 Facebook/Instagram
The Centrepoint Facebook/Instagram
Tiong Bahru Plaza Facebook/Instagram
YewTee Point Facebook/Instagram
Waterway Point Facebook/Instagram
White Sands Facebook/Instagram
 
Search & Play
Search for clues to win fabulous prizes! Find the secret code on our websites and Member's exclusive promotion emails. If you haven't opt-in yet, do it via your member profile now!
 
Win Instantly with Deck the Malls
 
a) Frasers Points
If you win Frasers Points, your points will be instantly reflected in your e-wallet within the FRx App. Accumulate Frasers Points to redeem Digital Gift Cards or retailer eVouchers from the Rewards Catalogue.
 
 
b) Frasers Property Digital Gift Card
If you win a Digital Gift Card, it will be automatically added to your e-wallet and reflected on your Digital Gift Card balance in the FRx App. You can start using your Digital Gift Card instantly to offset payments at participating stores.
 
 
c) Retailer eVoucher, staycation vouchers or physical prize
If you win a retailer eVoucher, staycation voucher or physical prize, it will be reflected in “My Rewards” in the FRx App. Refer to the eVoucher’s terms & conditions for the collection point.
 
For collection at retailer's store:
- Head down to the store to redeem your prize before the expiry date. Look for the prize in "My Rewards", click use eVoucher and present the QR code in-store to redeem.
 
For collection at mall's Customer Service Counter:
- Head down to the mall’s Customer Service Counter to redeem your prize before the expiry date. Look for the prize in "My Rewards", click use eVoucher and present the QR code to redeem. 
 

 
Frequently Asked Questions
 
1. What can I win?
You can win more than $200,000 worth of rewards including Digital Gift Cards, Frasers Points, retailer eVouchers, staycations and other great prizes.

2. When can I play Deck the Malls?
You can play Deck the Malls from 26 Nov to 20 Dec 2020.

3. Which are the malls participating in Deck the Malls?
The participating malls are: Anchorpoint, Bedok Point, Causeway Point, Century Square, Changi City Point, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, YewTee Point, Waterway Point and White Sands.
 
4. How do I play Deck the Malls?
Deck the Malls can be played exclusively on the Frasers Experience (FRx) App. There are 3 ways to play Deck the Malls, and you can play each way once daily. Once you've played for that day, you can try again the following day to win more prizes. 
 
Spend & Play (refreshes at 12mn daily):
Spend $50 in a single transaction and scan your FRx QR Code at any participating FRx store. Click here to view the full list of FRx stores.
 
Play on Social (refreshes at 8am daily):
Visit the Malls of Frasers Property’s Facebook or Instagram pages to answer the daily question.

Search & Play (refreshes at 8am daily):
Receive the secret code in our member exclusive emails, or find the secret code by browsing our websites. Remember to opt-in to receive our member’s exclusive emails!
 
5. I won something! How do I redeem it?
If you win a Digital Gift Card, it will be automatically added to your e-wallet and reflected on your Digital Gift Card balance in the FRx App. You can start using your Digital Gift Card instantly to offset payments at participating stores.
 
If you win Frasers Points, your points will be instantly reflected in your e-wallet within the FRx App. Accumulate Frasers Points to redeem Digital Gift Cards or retailer eVouchers from the Rewards Catalogue.
 
If you win a retailer eVoucher, staycation voucher or physical gifts, it will be reflected in “My Rewards” in your FRx App. Refer to the eVoucher’s terms and conditions for the collection point.
 
For collection at retailer's store:
- Head down to the store to redeem your prize before the expiry date. Look for the prize in "My Rewards", click use eVoucher and present the QR code in-store to redeem.
 
For collection at mall's Customer Service Counter:
- Head down to the mall’s Customer Service Counter to redeem your prize before the expiry date. Look for the prize in "My Rewards", click use eVoucher and present the QR code to redeem.
 
6. I missed one day of Play on Social! Will this impact my game?
No, this will not impact your game. You can still Spend & Play and Search & Play for a chance to win great prizes! Check back everyday to keep answering and playing Deck the Malls!
 
7. I won a prize but it did not show up under “My Rewards”/my e-wallet balance is not updated/my point balance is not updated.
Please write in to FRHelp@frasersproperty.com for assistance.
 
8. I can’t find “Deck the Malls” in my App?
Please ensure that you have downloaded the latest version of the Frasers Experience (FRx) App. Search for "Frasers Experience" in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).
 
Tap on the Deck the Malls banner on the App homepage, or any of the Deck the Malls mini banners located throughout the App.

9. Do I need the Frasers Experience App to play Deck the Malls?
Yes, you may download the latest Frasers Experience App on the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).
 
10. I can’t remember my Frasers Experience App login password.
To reset your password, click on the “NEED HELP” button on the home screen of the Frasers Experience App. All passwords are case sensitive.
 
11. I can’t download the latest Frasers Experience App.
If you’re using mobile data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Restarting your device could also help.

DECK THE MALLS TERMS AND CONDITIONS
 
Deck the Malls is open to all Frasers Experience (“FRx”) members, employees of Frasers Property Retail Management Pte. Ltd. (“FPRM”), its advertising agencies, retail tenants of FPRM, and their immediate families.
 
FPRM reserves the right to verify the eligibility of each participant and may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry. The prizes may be withheld until and unless FPRM is satisfied with the verification.
 
1. Deck the Malls ("Game") is organised and promoted by FPRM and the Game Period is from 26 November 2020 (08:00am) to 20 December 2020 (23:59pm).
 
2. Prizes are worth more than $200,000 in total, with instant prizes consisting of Frasers Property Digital Gift Cards, staycation vouchers, retailer eVouchers and physical gifts.
 
3. To qualify for the Game:
Participants must be a Frasers Experience member. Non-members may register for free here and accept the full Frasers Experience membership terms & conditions.
 
Participants must access the Game via the Frasers Experience App with their member account login. 
 
4. The participant can play via any of these 3 methods once each day during the Game Period. Each participant can enter by:
 
  • Playing “Spend & Play” by spending $50 in a single transaction and scanning their FRx member QR code at any participating FRx store. Click here to view the full list of FRx stores.
 
  • Playing “Play on Social” by correctly answering the daily question posted on our malls' Facebook and Instagram Pages. The participant must answer the question by tapping on the “Play on Social” icon in the game.
 
  • Playing “Search & Play” by looking for the secret code in our member's exclusive promotion emails or on our websites. The participant must key in the clue by tapping on the “Search & Play” icon in the game.
 
6. The "Game Period" runs for twenty-five (25) days, from 26 Nov 2020 to 20 Dec 2020. The official time is Singapore GMT+8.
 
7. For avoidance of doubt, the eligibility of all entries would be subject to FPRM’s decision. All decisions relating to the Game is final, conclusive and binding on all participants and no correspondence will be entertained.
 
8. FPRM reserves the right to verify the validity of all registrations and reserves the right to disqualify any winner:
  • who is found to have tampered with the Game process;
  • who is found to have participated in the Game under circumstances that are not in accordance with these terms and conditions;
  • who has, in the opinion of FPRM, engaged in any unlawful or other improper conduct which jeopardises, or may jeopardise the fair and proper conduct of the Game; and/or who has engaged in conduct in participating in the Game which is unlawful, fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Game and/or FPRM.
9. FPRM’s legal rights to recover damages or other compensation from such disqualified persons are reserved.
 
10. If any prize is unclaimed or uncollected within the stipulated timeframe, the prize shall be deemed as unclaimed or unaccepted and will be forfeited. FPRM will not be responsible should any winner fail to redeem the prize within the specified date.
 
11. FPRM assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a Prize or in order to attend a prize collection.
 
12. FPRM reserves the right to provide substitute prize(s) of similar value should the specified prize becomes unavailable. Cash will not be offered and the prizes are not transferable.
 
13. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this Game, including the allocation of more prizes than are available, FPRM reserves the right to (a) end or suspend the Game, (b) amend these terms & conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.
 
14. Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Game. By participating in this Game, participants consent to and grant Frasers Property Retail Management Pte. Ltd. the right to use the Game submission (images / videos) for marketing, promotion and / or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.
 
15. FPRM’s decision on the Game results is deemed as final and no correspondence shall be entertained.
 
16. FPRM reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the Game subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or amended terms.
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